Privacy Policy

Last Updated: 28 September 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from facefactor.com.au (the “Site”).

1. Our Commitment to Your Privacy

Face Factor ("we", "us", "our") is committed to protecting your privacy. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we manage your personal information and safeguard your privacy.

2. What Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase, attempt to make a purchase, or book an appointment through the Site, we collect certain information from you, including:

  • Identity Data: Your name, and title.

  • Contact Data: Billing address, shipping address, email address, and phone number.

  • Financial Data: Payment information (including credit card numbers).

  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

  • Health Information (for consultations): Information about your skin concerns, allergies, and health conditions that may be relevant to the treatments or products we provide. This is sensitive information and is treated with the highest level of care.

We refer to this information as “Personal Information”.

3. How We Use Your Personal Information

We use the Personal Information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Personal Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud;

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;

  • Provide you with safe and effective skincare treatments and advice; and

  • Comply with our legal and regulatory obligations.

4. Sharing Your Personal Information

We do not sell, trade, or otherwise transfer to outside parties your Personal Information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

6. Your Rights

As an Australian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@facefactor.com.au or by mail using the details provided below:

Studio 9, 34 Bronte Road, Bondi Junction NSW 2022